Membership and entitlement checks, settled at the counter.
Decide on the spot from what the customer presents, with no query to head office. Because customer data is never pushed out to every store, most of the waiting disappears.
is running now
You want group-wide benefits and member perks to actually work across sites. But every store that isn't the issuing one has to check with head office, so nothing can be settled at the counter — and those few minutes of waiting are what the customer actually experiences. Pushing the data out to every store only moves the problem: now each of them carries the storage and the breach exposure. What you need is a way to confirm without distributing anything.
Share the trust,
not the customer data.
Settle on the spot whether the membership or entitlement presented is genuine. No call to head office in between.
A proof still verifies after it has been forwarded, so any store and any member of staff reach the same answer. Answers stop varying from store to store.
Permissions and checks are configured from the admin screen, so stores can start before any development work begins.
Three cases from this area, drawn from the Lemma Critical Briefs. In each one, the receiving side could not independently establish that the other party was who they claimed to be.
How many minutes
is your customer waiting?
We map the checks that cross your stores and identify what generates the wait. It starts with a 30-minute call.
